Salon Policies

Appointments can be conveniently booked through our online booking system. If you experience any difficulties or are unable to secure your appointment online, please contact the salon, and a member of our team will be happy to assist you. A deposit is required to secure all appointments. The deposit will be credited toward your final service total on the day of your appointment.

Please note that deposits are non-refundable. Your appointment is not confirmed until the required deposit has been received. If you are unsure which service to book or have selected the wrong service, please contact us for assistance. Our team will be happy to guide you in choosing the service that best suits your desired style and ensure the appropriate appointment time is reserved.

Please provide at least 48 hours notice if you wish to cancel or reschedule your appointment. Cancellation or reschedule requests made with less than 48 hours notice will result in forfeiture of your deposit.

You may reschedule once, with sufficient notice (at least 48hours) and have your deposit transferred to your new appointment. Rescheduling your appointment more than once will require a new deposit.

Please arrive on time and ready for your appointment. We allow a 15-minute grace period. If you arrive more than 15 minutes late, your service may need to be shortened, adjusted, or rescheduled.

If we cannot complete the scheduled service because of a late arrival, your deposit is forfeited and a new deposit may be required to rebook.

A no-show is any missed appointment without notice before the scheduled start time. No-shows forfeit the deposit and may be required to pay the full service cost or a larger deposit before booking future appointments.

Repeated no-shows may result in being unable to book future services with BRAIDED New York.

Please arrive with your hair clean, fully detangled, and stretched or blown out unless your booked service includes wash or prep. Hair should be free of heavy oils, gels, product buildup, knots, and tangles.

Hair that is not properly prepared may require an added detangling or prep fee, a modified service, or rescheduling of your appointment. Hair must generally be at least 4 inches long for braiding services.

Braiding hair is not included unless a service description specifically says otherwise. Clients may bring their own braiding hair or purchase hair at the salon when available.

If you are unsure of the type, color, length, or quantity to bring, contact us before your appointment. Hair and extension purchases are final sale, once purchased or used.

Prices shown online are starting prices and may vary based on length, size, density, design complexity, hair condition, add-ons, and time required. Your stylist will confirm any meaningful price changes before beginning the service.

Changes requested at the appointment may not always be possible if they require more time than was booked. Additional services, add-ons, or style upgrades may increase the final price.

Please speak up during your appointment if you have questions or concerns about size, length, parting, tension, color, or styling direction. We want to make adjustments while you are still in the chair whenever possible.

Due to the time and labor involved in braiding services, completed services are non-refundable. Concerns after leaving the salon must be reported within 48 hours and will be reviewed at our discretion.

We welcome clients who are scheduled for services. To maintain a focused, safe, and comfortable salon environment, please avoid bringing extra guests or children who are not receiving a service unless necessary.

If you bring a child or guest, they must remain under your supervision and may not interfere with services, tools, staff, or other clients.

Please tell your stylist about scalp sensitivities, allergies, injuries, recent chemical services, or hair-health concerns before your appointment begins. We reserve the right to decline or reschedule a service if it may compromise your hair, scalp, our staff, or other clients.

Clients with active lice, ringworm, open sores, contagious illness, or other health concerns that affect salon safety will be asked to reschedule.

We may photograph or record finished styles for portfolio, social media, educational, or promotional use. If you prefer not to be photographed or recorded, please tell your stylist before your service begins.

Clients are welcome to take personal photos and videos in approved areas, as long as other clients and staff are respected.

We collect information needed to book and manage appointments, including your name, phone number, email address, service history, notes related to your appointment, and payment or deposit information processed through our booking provider.

Your information is used to schedule services, communicate with you, process payments, improve service quality, and meet business or legal obligations. We do not sell your personal information. Appointment and payment activity may also be subject to Square Appointments' own terms and privacy policy.